FAQs
What services does Fastorea offer?
Fastorea provides a comprehensive suite of web solutions including domain name registration, high-performance web hosting, SSL security certificates, custom email hosting, and web infrastructure services tailored for personal websites, online stores, and businesses.
How long does it take for my web hosting account to be activated?
All web hosting accounts are setup instantly upon successful payment verification. You will receive an automated welcome email containing your server login details, control panel access, and nameservers within minutes of placing an order.
Can I transfer my existing website and domain to Fastorea?
Yes! We offer free website migration services for new hosting accounts. Our technical team will move your files, databases, and emails with zero downtime. You can also easily transfer your domain registrations to Fastorea directly through your client dashboard.
Is WHOIS Privacy Protection included with domain registrations?
Yes, we offer ID/WHOIS privacy protection on eligible domain extensions. This keeps your personal contact information (such as your full name, email, phone number, and physical address) hidden from public WHOIS databases to protect you against spam and unwanted solicitations.
What uptime guarantee does Fastorea provide?
We maintain a 99.9% uptime commitment for our network and hosting server infrastructure. Our infrastructure is continuously monitored 24/7 to ensure maximum availability, performance, and stability for your websites.
Do you provide free SSL certificates with hosting plans?
Yes, every web hosting plan at Fastorea comes equipped with free, automated SSL certificates for all your active domains and subdomains. They install automatically and renew seamlessly to ensure your site displays the secure HTTPS padlock.
How are website backups handled on my account?
We perform automated routine system backups across our hosting infrastructure for disaster recovery. Additionally, your control panel provides automated backup and restore tools so you can create local offsite backups or snapshots of your website and database at any time.
What payment methods do you accept?
We support major payment methods including Visa, MasterCard, American Express, PayPal, and online bank wire transfers. All payment transactions are encrypted and processed through secure PCI-compliant gateways.
What is your money-back guarantee policy?
We offer a 30-day money-back guarantee on shared web hosting packages. If you are not completely satisfied with our performance during your first 30 days, you can request a full refund of your hosting fees. Please note that domain registrations, renewals, and SSL add-ons are non-refundable.
How can I reach customer support if I need technical help?
Our technical support team is available 24/7/365. You can open a ticket through your Client Portal, email our support team directly at support@fastorea.com, or reach out via our live web chat service for immediate assistance.